Refund policy

Return & Refund Policy

At Valley Harvest Kashmir, we carefully pack and inspect our walnuts before dispatch to ensure that you receive the product in good condition.

Due to the nature of food products, walnuts are non-returnable once delivered, except in cases where the product is:

• Damaged during delivery
• Incorrect or different from what was ordered
• Defective, spoiled, or otherwise not fit for consumption upon delivery
• Significantly different from the product description

If you receive an eligible damaged, incorrect, or defective product, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.

After reviewing the issue, we may offer a replacement or refund, as appropriate.

Products that have been opened, consumed, mishandled, improperly stored, or damaged after delivery are not eligible for return or refund.

Cancellation: Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible.